Arbor Tutorial

Sending Email Communications

How to send E-Mail Communications via Arbor

Arbor will allow you to send email communications to the parents/carers of the classes you teach, and create helpful mail merges to save you time. Here is a basic overview on how to use this …


When you log into Arbor you will be greeted with a screen which looks like this. To access your communication panel, you will need to go to ‘My Items’ — ‘My Communications’ …

Once there, you will be able to view all of your sent and received communications by looking in the below. You can click on each communication to view more details …

To send a new mail merged email you will need to go back to the Arbor home page by pressing on the Pinewood logo on the top left and select ‘Send message (email/SMS)’ on the left hand Quick Action panel …

Once there, you will be able to set up your own Signature (uploading one you have saved on your computer) which can then be inserted using the ‘Merge Fields’ button …

You are then able to select from a wide range of people to send emails too. With your teacher permissions you may only see Students parents / carers of the classes which you teach …

Next to the ‘Combine Emails’ section, it is important you select the right option. If you are sending to multiple guardians then you would need to ensure the ‘one email per recipient, for each student’ is ticked, so the parents / carers receive a personalised email each …

The ‘Merge fields’ section will allow you to insert fields which auto-populate with the required information. See an example below of how it can be used! …

Any attachments, such as PDF documents or pictures can be added at the bottom …
Once you are happy with your email, press on ‘Proceed’ – or you can come back to it later by saving as a draft. If there are any errors with your mail merge you will be notified at this point …
Before you send the emails, it is important to ensure that you are happy with its content. To do this, press on the ‘Preview’ button on the right-hand side. This will show you what the recipient will see …
Once you are happy, press ‘Send’! …
You will be able to keep track of the email’s progress via your Notification centre …

Call Us

01920 41 22 11

Address

Hoe Lane
Ware
Hertfordshire
SG12 9PB

Email Us

admin@pinewood.herts.sch.uk