Complaints Information
Complaints Information
The following information regards how to make a complaint and directs you to the policy we have in place to support you in being listened to.
Concerns
Initial concerns can usually be managed by your child’s form tutor or the admin team in the front office. However, there may be reason to escalate a concern. The remainder of the chain should be: the Head of Lower School (Years 7 & 8) and the Head of Upper School (Years 9-11); Senior Leadership Team; Chair of Governors.
Head of Lower School Ms. Siobahn Meehan
Head of Upper School Mrs. Antonella Muirhead
SENCO Mr Todd Baines
Senior Leadership Team
Headteacher Mr David McGachen
Deputy Headteacher Mr Malcolm Ritchie
Deputy Headteacher Mr Todd Baines
Schools Business Manager Mrs. Angela Peacock
All can be reached on the school number 01920 412211. E-mail addresses can also be given out by the school office.
Safeguarding
Any concerns about the safety of any child should be addressed to the designated safeguarding lead (DSL), Mr David McGachen. In the case of emergency child protection concerns contact the police on 999.
If you want to let the Headteacher know about an issue please email admin@pinewood.herts.sch.uk
Or write to: –
Mr D McGachen
Headteacher
Pinewood School
Hoe Lane
Ware
Herts
SG129PB
You may also arrange a meeting with the headteacher. To do so, please contact the school office to book an appointment.
Concerns about your Child’s Provision
Most concerns can be resolved by your child’s form tutor or management team as detailed above. However, you may also want to contact your Special Needs Team Advisor. The Link adviser for Pinewood is Anna McDowell (0300 123 4043).
Pinewood’s complaints Procedures Policy can be found in full in the policies section of this website or via the link below.