Complaints Information

Ensuring your views are heard…

Complaints Information


Initial concerns can usually be managed by your child’s form tutor or the admin team in the front office. However, there may be reason to escalate a concern. The remainder of the chain should be: the Head of Lower School (Years 7 & 8) and the Head of Upper School (Years 9-11); Senior Leadership Team; Chair of Governors.

Head of Lower School            Ms Siobhan Meehan

Head of Upper School            Mrs Antonella Muirhead

SENCO                                            Mr Todd Baines

Senior Leadership Team

Headteacher                              Mr David McGachen

Deputy Headteacher                Mr Malcolm Ritchie

Deputy Headteacher                Mr Todd Baines

Schools Business Manager     Mrs Angela Peacock

All can be reached on the school number 01920 412211. E-mail addresses can also be given out  by the school office.


Any concerns about the safety of any child should be addressed to the designated safeguarding lead (DSL), Mr David McGachen.  In the case of emergency child protection concerns contact the police on 999.

If you want to let the Headteacher know about an issue please email admin@pinewood.herts.sch.uk

Or write to: –

Mr D McGachen


Pinewood School

Hoe Lane




You may also arrange a meeting with the headteacher.  To do so, please contact the school office to book an appointment.

Concerns about your Child’s Provision

Most concerns can be resolved by your child’s form tutor or management team as detailed above. However, you may also want to contact your Special Needs Team Advisor. The Link adviser for Pinewood is Anna McDowell (0300 123 4043).

Pinewood’s complaints Procedures Policy can be found in full in the policies section of this website or via the link below.

Policy Documents


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01920 41 22 11


Hoe Lane
SG12 9PB

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